Terms and Conditions - Initial Consultation Appointment

• The Initial Consultation fee of $340 inc gst. includes the Interior Designer attending your home within the Melbourne area, an agreed venue, or a Zoom meeting for up to 90 minutes of on-site time.

• For appointments outside 40km of Melbourne CBD an additional travel charge will be payable. This amount will depend on the location of the appointment.

• We will issue an invoice for the Initial Consultation, we require it to be paid in full a minimum of 24 business hours prior to the Initial Consultation appointment. Payment is via direct deposit or credit card. Credit card payment will incur a transaction surcharge.

• Payment of the Initial Consultation invoice indicates acceptance of these Terms and Conditions.

• If further work is required beyond this appointment, we will provide a quote for this additional work.

• We will contact you via email and/or SMS to request confirmation of your Initial Consultation.

• If we do not receive your confirmation payment and are unable to contact with you at least 24 hours prior to the booked Initial Consultation, then we will cancel the appointment.

• If you wish to reschedule or are unable to attend the Initial Consultation, please advise us via email or text (include details) a minimum of 24 business hours in advance of the booked Initial Consultation.

• Missed appointment policy. If our Interior Designer attends the Initial Consultation and it is unable to proceed because you are not in attendance, or the agreed location is inaccessible (including unsafe sites), you forfeit the full cost of the Initial Consultation fee. If you advise our office more than 24 hours in advance we are happy to reschedule this Initial Consultation to the next mutually convenient time for no extra charge.